How Royal Bank of Canada's AI-Powered Virtual Assistant Boosts Automation, Improves CX

Royal Bank of Canada, the sixth largest bank in North America, is on a path to transform how its contact centers work and alter its relationships with customers. At Conversational Commerce Conference London (8-9 May), learn how an AI-powered conversational interface became a new convenient service and increased customer satisfaction.

David Kapauan, lead architect of contact center technology at Royal Bank of Canada, will present a case study of the company’s Customer Care Virtual Assistant, designed by Omilia, showing how the deployment intends to boost automation, minimize advisor-to-advisor transfers, and improve customer satisfaction with conversational dialogues.

Conversational Commerce Conference London, being held at the InterContinental London Park Lane (8-9 May), is the annual, global thought-leader event helping brands and enterprises define the future of Conversational Platforms.

Featured topics include:

  • Getting Started and Building a Business Plan for Intelligent Assistants
  • Conversational Design Basics and Beyond
  • Seamless Secure Experience Through “4th Factor” Continuous Authentication
  • Demystifying AI: Enterprise Strategies for Digital Self-Service
  • Leveraging CX to Boost Brand Affinity
  • GDPR & ePrivacy: Moving Beyond Compliance to Conversational Control of Personal Data
  • Conversational Marketing: Engaging Prospects and Customers Through Messaging Bots

To register, be sure to check out the C3 London website.



Categories: Conversational Commerce, Intelligent Assistants, Coverage Areas

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